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Home › FAQs

Frequently Asked Questions

50 answers covering ordering, payments, delivery speed, account security and more. Can't find what you need? Order as a guest or create a free account to get started.

Getting Started
What is SocialGrowth.co.ke?
SocialGrowth.co.ke is a Kenyan social media growth panel where you can order Instagram followers, TikTok views, YouTube subscribers, Facebook likes and more, with fast delivery and payment by M-Pesa.
How do I place an order in Kenya?
Browse our Services page, choose a service and quantity, paste your profile or post link, and check out using M-Pesa. The whole process takes under a minute.
Do I need to create an account to order?
No. Guest checkout lets you order with just an email address and M-Pesa payment. Creating a free account unlocks bulk pricing and saved order history, but is never required for a single order.
How long does delivery take?
It depends on the service and delivery type. Instant delivery can start within minutes of M-Pesa payment confirming; drip-feed orders are spread gradually over hours or days for a more natural look.
Do you need my Instagram or TikTok password?
Never. We only ever need your public username or profile link. Any provider asking for your password should not be trusted.
Is it safe to buy followers or engagement?
Yes, when delivered gradually from a transparent provider. We offer drip-feed delivery specifically to mimic natural growth instead of unnatural sudden spikes.
How do I pay with M-Pesa?
At checkout, select M-Pesa, enter your phone number, and approve the STK push prompt on your phone with your M-Pesa PIN. Confirmation is usually instant.
Can I cancel an order after paying?
Orders already in progress typically cannot be cancelled once delivery has started. Contact support immediately if you need to request a cancellation before delivery begins.
Quality & Trust
Are the followers real accounts?
We work with providers who prioritize high-quality, active-looking delivery over obvious bot networks. Quality varies by specific service tier, so check each listing description.
What is a refill guarantee?
Some services include a refill guarantee window — if delivered followers or engagement drop naturally within that period, we replace them free of charge. Check the specific service for its terms.
Will buying followers get my account banned?
Using gradual, drip-feed delivery from a transparent provider is not, by itself, a common cause of bans. Risk increases with providers delivering unnaturally fast or requesting passwords, which we never do.
Why did my numbers drop after delivery?
Some natural drop-off is normal on every platform as inactive accounts get periodically cleaned up. This is exactly what refill guarantees are designed to cover.
What does drip-feed delivery mean?
Drip-feed spreads your order gradually over hours or days instead of delivering it all at once, mimicking the shape of natural, organic growth.
Can I choose Kenyan or local followers specifically?
Certain services offer country- or region-targeted delivery, listed individually in the service catalog. Check the specific service description for geo-targeting availability.
Is there a minimum order size?
Yes, each service lists its own minimum and maximum order quantity directly on the order form once selected.
Do you offer discounts for larger orders?
Yes — creating a free account unlocks bulk pricing on larger orders, which is not available through guest checkout.
Platforms
Can I buy Instagram followers, likes and views in Kenya?
Yes, all three are available, along with comments and Reels views. Browse the Instagram category on our Services page for the full list.
Do you offer TikTok followers and views?
Yes, TikTok followers, video views, likes and comments are all available, with drip-feed options for many services.
Can I grow my YouTube channel with your services?
Yes, we offer YouTube subscribers, views, and watch time — watch time in particular supports Partner Program monetization progress.
Do you support Facebook Page growth?
Yes, Facebook Page likes, followers, and post engagement services are available, useful for Kenyan businesses building a Page presence.
Can I order X (Twitter) followers and engagement?
Yes, X followers, likes, retweets, and replies are all available as individual services.
Do you offer WhatsApp Channel member growth?
Yes, targeted WhatsApp Channel member services are available, useful for Kenyan businesses and creators building a WhatsApp audience.
Can I promote music on Spotify from Kenya?
Yes, Spotify streams and SoundCloud plays are available for independent Kenyan artists building streaming momentum.
Can I order for multiple platforms in one checkout?
Yes, you can place separate orders across as many platforms as you like in a single M-Pesa checkout session.
Do you support boosting a specific post or video only?
Yes, simply paste the exact post or video link when ordering, and delivery applies to that specific content rather than your whole profile.
Will new platforms be added over time?
We periodically expand supported platforms. Check the Services page for the current full list.
Account & Security
Is M-Pesa the only payment method?
M-Pesa is our primary and most popular payment method for Kenyan customers, though additional payment options may also be shown at checkout.
What do I do if the M-Pesa STK push does not arrive?
Check that your phone has network signal and try initiating the payment again. If it still fails, contact support with your phone number and order time.
Is there a minimum M-Pesa payment amount?
Minimum amounts, where applicable, are shown directly on the order or add-funds page before you confirm payment.
Will I get an M-Pesa confirmation for my order?
Yes, you will receive the standard M-Pesa SMS confirmation, and an order confirmation email is also sent to the address you provide at checkout.
Are prices shown in KES or USD?
Pricing display can vary by page and payment method — the exact amount you will be charged is always confirmed clearly before you approve the M-Pesa prompt.
Can I top up a wallet balance instead of paying per order?
Yes, account holders can add funds via M-Pesa to a wallet balance and use it for future orders, which is often more convenient for frequent ordering.
Payments & Refunds
What is your refund policy for failed orders?
Refunds are considered case by case, mainly for orders that failed to deliver as described. Contact support with your M-Pesa transaction details if you believe a refund is warranted.
Is my M-Pesa payment information secure?
Yes, M-Pesa payments are processed through Safaricom's secure STK push system — we do not store your M-Pesa PIN or full payment credentials on our servers.
I forgot my password. How do I reset it?
Go to the login page and click "Forgot password" to receive a reset link by email. The link expires after a set time for security.
Is my personal information kept private?
Yes, we use standard encryption for account data and never request or store your social media passwords under any circumstances.
Can I use one account for several social media profiles?
Yes, a single account can place orders for as many different profiles or pages as you need — there is no limit tied to your login.
How do I update the email on my account?
Contact support through your account dashboard with your request, and our team will help verify and update your account email securely.
How do I close my account?
Contact support with your closure request. Any active or pending orders should be allowed to complete first, since closing your account does not cancel in-progress deliveries.
Do you offer API access for developers?
Yes, an API is available for account holders who want to integrate ordering directly into their own tools or reseller platforms in Kenya.
Support
How do I contact support?
You can reach support through the live chat widget on the site, WhatsApp support, or by submitting a ticket from your account dashboard.
Is WhatsApp support available?
Yes, WhatsApp support is available for quick questions — look for the WhatsApp support option on the site.
What are typical support response times?
We aim to respond to support tickets as quickly as possible, typically within the same day depending on ticket volume.
How do I check my order status?
If you checked out as a guest, use the tracking link sent to your email. Account holders can view live order status directly from their dashboard.
Business & Reseller
Do you offer reseller options for Kenyan entrepreneurs?
Yes, our underlying panel technology supports resellers who want to build their own branded storefront targeting the Kenyan market. Contact support for reseller-specific details.
Do agencies get bulk pricing?
Yes, account holders ordering at volume — including Kenyan agencies managing multiple clients — get access to bulk pricing tiers not available through guest checkout.
Can I get consolidated invoicing for my business?
Yes, contact support to discuss consolidated invoicing if you are managing multiple orders or client accounts regularly.
Do you have an affiliate program in Kenya?
Where enabled, referred Kenyan users can earn affiliate credit through a unique referral link available from your account dashboard.
Can I request a custom package for my business?
For high-volume or unusual requirements not covered by an existing listing, contact support directly to discuss a custom arrangement.
Is API access available for Kenyan agencies managing client orders?
Yes, our API is designed to support this use case, letting agencies automate ordering across multiple client accounts from their own systems.

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